MasterCard Chargeback Reason Codes
MasterCard Chargeback Reason Codes
MasterCard Reason Codes
MasterCard Reason Codes
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
Fraud Related Chargeback Reason Codes
Fraud Related Chargeback Reason Codes
Online Training Options for Merchants
Training programs focused on fraud mitigation, payment optimization and risk management in the CNP channel.
The Fraud Practice offers a catalog of 40+ individual training courses geared towards different job roles and functions within a business that operates in the Customer Not Present channel. The following courses are most pertinent to merchants selling online or over the phone as they focus payments, risk and fraud prevention for the CNP channel.
Making sales in the CNP channel is far different than the Brick-and-Mortar environment, and especially in terms of payment methods and fraud risks. The following courses are geared towards businesses selling goods and services in the eCommerce or MOTO (Mail-Order-Telephone-Order) channels. Courses focus on subjects such as ePayment methods, CNP fraud and fraud prevention techniques, how to design a fraud solution and shop for vendors, chargeback management, as well as issues related to tax and compliance with eCommerce payments.
Training Courses and Topics
Fraud Strategy & Solutions
Fraud Management
Fraud Operations
Chargebacks
Tax & Compliance
Account Takeover (ATO)
Payments
Certification Tracks
The Fraud Practice offers 10 Certification Tracks geared towards different job roles and functions within a business that operates in the Customer Not Present channel. The following Certification Tracks are most pertinent to merchants selling online or over the phone as they provide best practices and training for specific roles and job functions including manual review and order screening, payment optimization, fraud prevention, chargeback management, management for multiple operational roles, and risk management from the executive level.
Career Tracks for different job roles, functions and levels of experience:
Certification and training for several positions and responsibilities within a merchant or business that operates online or in the CNP channel. Whether looking for training for staff or for yourself, there are Certification Tracks ideal for order screening and manual review staff, experienced risk personnel including team supervisors, operations and chargeback specialists, as well as subject matter experts versed in fraud or payments for the CNP channel.
