MasterCard Chargeback Reason Codes
MasterCard Chargeback Reason Codes
MasterCard Reason Codes
MasterCard Reason Codes
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
Fraud Related Chargeback Reason Codes
Fraud Related Chargeback Reason Codes
Online Training Options for Merchants
Training programs focused on fraud mitigation, payment optimization and risk management in the CNP channel.
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The Fraud Practice offers a catalog of 40+ individual training courses geared towards different job roles and functions within a business that operates in the Customer Not Present channel. The following courses are most pertinent to merchants selling online or over the phone as they focus payments, risk and fraud prevention for the CNP channel.
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Making sales in the CNP channel is far different than the Brick-and-Mortar environment, and especially in terms of payment methods and fraud risks. The following courses are geared towards businesses selling goods and services in the eCommerce or MOTO (Mail-Order-Telephone-Order) channels. Courses focus on subjects such as ePayment methods, CNP fraud and fraud prevention techniques, how to design a fraud solution and shop for vendors, chargeback management, as well as issues related to tax and compliance with eCommerce payments.
