Doing business online means you really don’t get to see your customer, and even when you get paid by your customer you are still at risk that your payment processor may take the money back if it ends up your customer was really a fraudster. The one fraud prevention technique any seller can perform, regardless of size or technical capability, is the manual review. Knowing what and how to perform a strong manual review will give you more confidence in accepting and converting more sales online and over the telephone.

 

This course was last updated in July, 2017. Now offered in HTML5 and compatible with all mobile devices.

Course Access: Unrestricted

 

Course Availability: Online, In-House and Webinar

 

Prerequisites: This is considered an Introductory level course, but we would recommend you have a working knowledge of eCommerce Credit Card Payments.

 

The Fraud Practice's Online Portal and Training Courses:

• Available On Demand 24x7
• Fast, Reliable Online Presentation
• SCORM Compliant
• Includes Course Syllabus
• Includes Course Lessons & Quizzes
• Includes Final Exam
• Course Completion Certificate

Key Concepts Covered:

• eIdentity
• Authentication
• Verification
• IP Address Location
• Reverse Look-ups
• Data Elements used for Review
• BIN Look-ups
• Map & Address Look-ups

Even when companies have sophisticated fraud prevention systems, they still have cases where they just aren’t sure about the risk of an order and will want to perform a manual review because they suspect it might be fraud. The problem is, how do you do this? What information can you authenticate and verify? What tools do you need and where can you find them? How do you use these tools, and how much faith can you put in them?

 

After completing this course you should be able to answer and discuss the following questions:

1. (1) What information is needed/usable for authentication and verification during a manual review?
2. What services and sites, to include low cost and free services, can I use to authenticate and verify a customer’s information during a manual review?
3. What are the things I should be looking for to indicate higher or lower risk of fraud when performing a manual review?

Expected time to complete training: 90-120 minutes (includes quizzes and exam)

 

Course Applicability:

• Payment Types: Credit Cards, Alternative Payment Methods
• Channels: eCommerce / CNP, MOTO
• Regions: Global - North America, South America, Europe, APAC, Africa
• Level of Difficulty: Beginner

Taking this course provides 1 Fraud Related Continuing Professional Education (CPE) credit for maintaing CFE credentials with the Association of Certified Fraud Examiners (ACFE).

 

Learn more about CPE credits.

Training Objectives: 

1. Define what customer information is required and or usable with manual reviews.
2. Describe services and organizations you can use to authenticate and verify a customer’s identity.
3. Describe how to use commonly used free or low cost services to perform authentication and verification.
4. Define what you are looking to find in a manual review to indicate you are at higher risk, as well as what you are looking for that would indicate lower risk.