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Introduction to Credit Card Chargebacks

This online training course covers the essential information about chargebacks everyone on a risk team needs to know, from the manual review staff to the risk manager. The course defines chargebacks and other key terminology, details the representment process and discusses the evidence needed to dispute chargebacks and respond to retrieval requests.


We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Credit Card Chargebacks

  • The Introduction to Credit Card Chargebacks course provides you with the basic knowledge you need to understand chargebacks, the four phase process which must be followed to dispute chargebacks, and how to manage chargebacks in your company. This course, intended for personnel responsible for managing chargebacks, explains each step of the chargeback process while citing the procedures, documentation and evidence the card associations deem most important when challenging a chargeback and responding to retrieval requests.


    This course was last updated in June, 2018 to reflect the Visa dispute process and reason code changes. HTML5 - compatible with all browsers and mobile devices.


B. Holmes, eCommerce Certified Fraud Professional

For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.

E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.

T. Hornbaker, eCommerce Certified Fraud Professional

With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.

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