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 eCommerce Chargeback Professional Certification 

The eCommerce Chargeback Professional Career Track is a specialized training and certification program providing both a comprehensive overview  and the detailed steps to manage chargebacks in the CNP channel. This starts from beginning with transaction authorization and settlement, walks through the specific procedures for reconciling and  re-presenting chargebacks, while defining and discussing the relevant topics related to payments, card fraud, friendly fraud, chargeback management and winning chargeback disputes.


We Want 100% Satisfaction: There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

Chargeback Professional Certification

  • The Fraud Practice offers several levels of professional certification for personnel in the e-payments and fraud industries with varying levels of experience and for different job functions.


    The eCommerce Chargeback Professional certification is more advanced than the eCommerce Chargeback Specialist program including additional training material on high risk fraud signals, friendly fraud, and specific strategies for representment driven by the chargeback reason code.


    Training program content was last updated in 2019. Offered in HTML5 and compatible with all mobile devices.


B. Holmes, eCommerce Certified Fraud Professional

For a merchant starting business, if they know about these training programs it would save them a lot of trouble down the road. Unfortunately many don’t learn about fraud until it is too late.

E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

The training program is fantastic. You don’t have to download anything, it runs quickly and easily right on your web browser. You can pause and go back to write down or review information, play and navigate through the lessons seamlessly.

T. Hornbaker, eCommerce Certified Fraud Professional

With my experience I thought I would breeze through the training program with no problem, but I’m finding myself challenged in some aspects and learning things I haven’t seen before.

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