MasterCard Chargeback Reason Codes
MasterCard Chargeback Reason Codes
MasterCard Reason Codes
MasterCard Reason Codes
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
Fraud Related Chargeback Reason Codes
Fraud Related Chargeback Reason Codes
Discover Chargeback Reason Codes
Discover Reason Codes
Discover is unique in how they label reason codes in that they use an alpha and alpha-numeric labeling system. In some cases the use of letters groups chargebacks into a category, such as with the six chargeback reason codes beginning with UA which stands for Unauthorized. In many cases the letters used in the reason code are hints to convey the chargeback description, such as with DP representing Duplicate Processing and DA representing Declined Authorization. Other times the lettered reason code system is random or arbitrary, such as with reason code AA being for Cardholder Does Not Recognize chargebacks.