MasterCard Chargeback Reason Codes
MasterCard Chargeback Reason Codes
MasterCard Reason Codes
MasterCard Reason Codes
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
Fraud Related Chargeback Reason Codes
Fraud Related Chargeback Reason Codes
Professional Certifications
Certification Tracks for different industries, job functions and levels of experience. W offer 10 online professional training and Certification Tracks designed for different industries, businesses and roles within the Customer Not Present channel. Our catalog includes Certification Tracks intended for CNP merchants, acquirers and payment service providers, as well as fraud vendors. Within the programs for each of these markets there are Certification Tracks aimed at specific job functions and roles including training programs for entry level, experienced sales and experienced risk personnel, as well as Certification Tracks for payment and fraud subject matter experts.
As an employer, how do you know how much experience in fraud and risk management an applicant has? As an employee or job seeker, how do you signal such experience and practical skills you've acquired? Online professional training and Certifications from OnlineFraudTraining.com provide the means to show your employer and your peers what you've accomplished in the industry.
Certifications for:
Experienced Sales Personnel
Sales Professional Certification
$440.00
Acquiring Specialist Certification
$500.00
Professional Certifications for Experienced Sales Personnel:
eCommerce Sales Professional - Those who complete this Certification understand more than the foundations of eCommerce payment processing and fraud management, they also understand the competitive market and diverse fraud vendor landscape, while knowing how to make sense of this market to provide client-specific solutions for managing payment fraud. The majority of eCommerce Sales Professionals take on roles within their organization where they aid in direct-to-client sales either directly or in a leadership and management role. These are individuals with deep knowledge and expertise in to what specific types of tools, techniques and services can fit a merchant's payment and risk management needs.
eCommerce Acquiring Specialist - A specialized training program intended for acquirer account management personnel that provides knowledge on common merchant related operational processes and tools related to fraud management ensuring success with client account management.
New to the Industry
Fraud Agent Certification
$200.00
Payment Specialist Certification
$330.00
Professional Certifications for those New to the Industry:
eCommerce Fraud Agent - Professionals certified by as eCommerce Fraud Agents have a strong understanding of how payment processing works for eCommerce, methods for validating and establishing trust in an identity in the CNP channel, and how to perform manual order risk reviews. More than 85 percent of eCommerce Fraud Agents worked for an eCommerce or multi-channel merchant at the time of certification. Many merchants have all new manual review staff hires, both permanent and seasonal, complete this certification. Fraud vendors, payment service providers and others who help merchant clients manage CNP fraud are candidates to take this certification as well.
eCommerce Payment Specialist - A specialized training program focused on providing individuals the information needed to effectively plan for, deliver and manage the most common forms of CNP payments in the industry.
Experienced Risk Personnel
eCommerce Executive Certification
$440.00
Chargeback Specialist Certification
$440.00
Operations Specialist Certification
$630.00
Professional Certifications for Experienced Risk Personnel include the:
eCommerce Operations Specialist - Typically department heads, managers, directors or senior team members that are involved with operational processes for payment and risk management. Certified eCommerce Operations Specialists may be involved with manual order risk reviews, chargeback management and re-presentment, or both. They understand the relation of transaction screening and order approval management with chargeback rates and fraud, and usually hold a position of leadership or influence in these areas of operational and risk management.
eCommerce Chargeback Specialist - Focused on post-transaction management from payment, recovery and risk perspectives, the primary types of professionals who earn the eCommerce Chargeback Specialist Certification are those that perform or manage operational post-transaction processes like chargeback reconciliation, analytics and disputes. The majority of eCommerce Chargeback Specialists today fill such responsibilities for merchants who manage these tasks in-house, although many payment service providers and fraud solution vendors that offer post-transaction tools or managed services enroll in this certification as well.
eCommerce Executive - An Advanced, Executive level Certification Track intended for Entrepreneurs, Executives, Directors and Senior Management personnel that oversee payment and fraud operations in a business. This Certification is focused more on the managerial aspects of payment and risk management and less on the operational side.
Subject Matter Experts
Professional Certifications for Subject Matter Experts include the:
eCommerce Fraud Professional - Our highest level of certification that includes 16 individual courses. This certification is intended for people with job titles that include Director, Senior Manager, Analyst II or higher, Senior Consultant and more. As our highest certification level, this program includes additional prerequisites such as one year professional experience as well as managerial and peer references.
eCommerce Chargeback Professional - People who hold this certification are often managers or directors of post-transaction management or chargeback dispute teams. They have extensive experience in and may still perform operational post-transaction processes like chargeback reconciliation, analytics and re-presentment, but are typically either Senior level chargeback or dispute analysts, or manage or direct one or more post-transaction management teams.
eCommerce Payment Professional - Provides individuals a well-rounded core understanding of eCommerce payment considerations and implications with a focus on the planning and oversight of product development around complex payment problems such as cross border support, tax, compliance and payment fee optimization.
WHAT PEOPLE SAY
D. England, Fraud Prevention & Payments Services Manager, MonaVie
I really enjoyed the eCommerce Fraud Professional training program, and it was actually more comprehensive than I was expecting. I have already recommended it to others.
M. Mosman, Solutions Consultant, LexisNexis
I have previously taken other training programs, but there was a lot of minutia. The content in the eCommece Fraud Professional program is relevant, the material is spot on, and the content addresses all the important issues pertaining to the eCommerce market.
J. Ruzicka, eCommerce Certified Fraud Professional
Much of the material or advice given in the eCommerce Fraud Professional training program we already tell merchant clients to do as best practices, but I learned several new things to tell them as well. I also learned some new terminology that will help us converse with merchants about these topics.