MasterCard Chargeback Reason Codes
MasterCard Chargeback Reason Codes
MasterCard Reason Codes
MasterCard Reason Codes
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
MasterCard uses four-digit numbers for their chargeback reason codes, each beginning with 48 as the first two digits. Some acquirers, processors or PSPs may just provide the last two digits of the reason code in their data reporting, as that is all that is needed to distinguish between the reason codes and recognize the chargeback description.
MasterCard eliminated some reason codes while condensing or combining others in 2016. There are now 19 different reason codes and while MasterCard does not group or categorize these in a way like Visa disputes, we have organized these into four similar groups below.
Fraud Related Chargeback Reason Codes
Fraud Related Chargeback Reason Codes
Certified Chargeback Specialist
Professional Distinction
Professionals certified as an eCommerce Chargeback Specialist have a high level of knowledge and understanding regarding payment processing for eCommerce, the chargeback life cycle from retrieval request through arbitration, how to reconcile and re-present credit card chargebacks, as well as conduct chargeback reporting and analytics.
Focused on post-transaction management from payment, recovery and risk perspectives, the primary types of professionals who earn the eCommerce Chargeback Specialist Certification are those that perform or manage operational post-transaction processes like chargeback reconciliation, analytics and disputes. The majority of eCommerce Chargeback Specialists today fill such responsibilities for merchants who manage these tasks in-house, although many payment service providers and fraud solution vendors that offer post-transaction tools or managed services enroll in this certification as well.
The eCommerce Chargeback Specialist Certification is intended for people who will be performing chargeback reporting, reconciliation and/or re-presentment, or chargeback disputes. They have been prepared for such roles by gaining a strong understanding of the payment processing and chargeback lifecycle, studying card association chargeback guidelines and regulations, understanding and mapping chargeback reason codes to functional areas for corrective action and more skills pertinent to post-transaction management.
eCommerce Chargeback Specialists Represent
Types of Organizations
Career Roles
-
Chargeback Analyst
-
Fraud Investigations Specialist
-
Returns Analyst
-
Chargeback Specialist
-
Re-Presentment Specialist
-
Fraud & Dispute Specialist
-
High Risk Order Review Agent
-
Senior Chargeback Analyst
-
Chargeback Processing Specialist
4 Included Courses at a Bundled Cost
Do You Have What it Takes?
To complete the eCommerce Chargeback Specialist Certification students must pass multiple exams to demonstrate the retention of core concepts, techniques, definitions and regulations regarding chargebacks and re-presentment for the CNP channel. It takes approximately 6 hours to complete all four courses, 14 practice quizzes, 4 course exams and 1 cumulative final exam.
WHAT PEOPLE SAY
E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
The visual representation is very, very impressive - top notch. The flow charts and graphics break down technical and high level topics into very easy to understand visual representations. Everything is broken down in a way that can be applied to real business issues.
T. Lee, Director Product Marketing, Transaction Network Services
The content is broken down into good bite sizes, which gives me the ability to take lesson if I have 30 minutes at the end of the day. When at home I know I can take a lesson or two and not need to invest a whole lot of time..