top of page

Certified Chargeback Specialist

Professional Distinction


Professionals certified as an eCommerce Chargeback Specialist have a high level of knowledge and understanding regarding payment processing for eCommerce, the chargeback life cycle from retrieval request through arbitration, how to reconcile and re-present credit card chargebacks, as well as conduct chargeback reporting and analytics.

Focused on post-transaction management from payment, recovery and risk perspectives, the primary types of professionals who earn the eCommerce Chargeback Specialist Certification are those that perform or manage operational post-transaction processes like chargeback reconciliation, analytics and disputes. The majority of eCommerce Chargeback Specialists today fill such responsibilities for merchants who manage these tasks in-house, although many payment service providers and fraud solution vendors that offer post-transaction tools or managed services enroll in this certification as well.


The eCommerce Chargeback Specialist Certification is intended for people who will be performing chargeback reporting, reconciliation and/or re-presentment, or chargeback disputes. They have been prepared for such roles by gaining a strong understanding of the payment processing and chargeback lifecycle, studying card association chargeback guidelines and regulations, understanding and mapping chargeback reason codes to functional areas for corrective action and more skills pertinent to post-transaction management.

eCommerce Chargeback Specialists Represent

Types of Organizations
Career Roles
  • Chargeback Analyst

  • Fraud Investigations Specialist

  • Returns Analyst

  • Chargeback Specialist

  • Re-Presentment Specialist

  • Fraud & Dispute Specialist

  • High Risk Order Review Agent

  • Senior Chargeback Analyst

  • Chargeback Processing Specialist

4 Included Courses at a Bundled Cost
Do You Have What it Takes?

To complete the eCommerce Chargeback Specialist Certification students must pass multiple exams to demonstrate the retention of core concepts, techniques, definitions and regulations regarding chargebacks and re-presentment for the CNP channel. It takes approximately 6 hours to complete all four courses, 14 practice quizzes, 4 course exams and 1 cumulative final exam.



E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide

The visual representation is very, very impressive - top notch. The flow charts and graphics break down technical and high level topics into very easy to understand visual representations. Everything is broken down in a way that can be applied to real business issues.

T. Lee, Director Product Marketing, Transaction Network Services

The content is broken down into good bite sizes, which gives me the ability to take lesson if I have 30 minutes at the end of the day. When at home I know I can take a lesson or two and not need to invest a whole lot of time..

bottom of page